High-bill outreach

Cycle 04 · Feb 2026 · run BR-2026-02-04 · bills dated Feb 17, 2026 · Message template · Threshold

43 to contact before bills are dated Feb 17, 202642 mostly weather10 usage beyond weather14 in Spanish0 contacted7 not contacted, with reasons

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Customers whose draft bill rose past the outreach threshold, largest increase first
Customer	Last Feb → this Feb	Change	Mostly	Reach by	Status
200-114027	$1,057.85$1,423.59	+$365.74 35%	colder weather	Call	Not contacted
100-305002· ES	$172.86$293.12	+$120.26 70%	colder weather + usage beyond weather	Text and email	Not contacted
100-255352	$188.07$295.88	+$107.81 57%	colder weather + usage beyond weather	On the bill	Not contacted
100-301699	$189.55$278.92	+$89.37 47%	colder weather	Text	Not contacted
100-299157· ES	$189.63$276.66	+$87.03 46%	colder weather	Text and email	Not contacted
100-247290· ES	$163.95$250.77	+$86.82 53%	higher usage	Text and email	Not contacted
100-240709	$130.36$206.89	+$76.53 59%	colder weather + usage beyond weather	Text and email	Not contacted
100-249134· ES	$108.39$183.72	+$75.33 69%	colder weather + usage beyond weather	Text	Not contacted
100-244390	$176.01$249.36	+$73.35 42%	colder weather	Email	Not contacted
100-307551	$165.54$237.95	+$72.41 44%	colder weather	Text and email	Not contacted
100-257559	$164.33$235.69	+$71.36 43%	colder weather	Text	Not contacted
100-305315· ES	$165.28$236.08	+$70.80 43%	colder weather	Text and email	Not contacted
100-300240	$178.61$248.50	+$69.89 39%	colder weather	Text and email	Not contacted
100-298962	$178.02$247.39	+$69.37 39%	colder weather	Text	Not contacted
100-291195	$141.39$210.64	+$69.25 49%	colder weather + usage beyond weather	Text and email	Not contacted
100-285852	$153.45$221.30	+$67.85 44%	colder weather	Text and email	Not contacted
100-304128	$174.09$240.51	+$66.42 38%	colder weather	Email	Not contacted
100-246177	$183.87$246.27	+$62.40 34%	colder weather	Text and email	Not contacted
100-286191	$169.58$227.41	+$57.83 34%	colder weather	Text and email	Not contacted
100-266127· ES	$178.09$233.85	+$55.76 31%	colder weather	Email	Not contacted
100-290236	$173.52$228.98	+$55.46 32%	colder weather	Email	Not contacted
100-242531	$139.29$193.58	+$54.29 39%	colder weather	Email	Not contacted
100-286858· ES	$86.74$139.28	+$52.54 61%	colder weather	Email	Not contacted
100-287713	$150.85$199.47	+$48.62 32%	colder weather	Text and email	Not contacted
100-248193	$117.12$165.46	+$48.34 41%	colder weather + usage beyond weather	Call	Not contacted
100-297222	$150.63$198.52	+$47.89 32%	colder weather	Email	Not contacted
100-243236· ES	$128.74$176.12	+$47.38 37%	colder weather	Text and email	Not contacted
100-302230· ES	$120.12$167.33	+$47.21 39%	colder weather	Call	Not contacted
100-290118	$133.53$179.84	+$46.31 35%	colder weather + usage beyond weather	Call	Not contacted
100-278951	$112.97$158.68	+$45.71 40%	colder weather	Text and email	Not contacted
100-268705	$119.39$163.20	+$43.81 37%	colder weather	Text	Not contacted
100-262063· ES	$73.31$116.99	+$43.68 60%	higher usage	Text and email	Not contacted
100-263229	$129.92$173.33	+$43.41 33%	colder weather	Text	Not contacted
100-259487· ES	$102.89$146.01	+$43.12 42%	colder weather	Text and email	Not contacted
100-265238	$104.32$145.79	+$41.47 40%	colder weather	Text and email	Not contacted
100-271772· ES	$103.37$141.35	+$37.98 37%	colder weather	Text and email	Not contacted
100-243188	$81.17$118.13	+$36.96 46%	colder weather	Email	Not contacted
100-308644· ES	$98.42$131.40	+$32.98 34%	colder weather	Text and email	Not contacted
100-252625	$72.13$104.97	+$32.84 46%	colder weather	Text and email	Not contacted
100-301884	$100.73$132.90	+$32.17 32%	colder weather + usage beyond weather	Text and email	Not contacted
100-294696	$73.60$102.06	+$28.46 39%	colder weather	Email	Not contacted
100-291759	$76.45$104.62	+$28.17 37%	colder weather	Text and email	Not contacted
100-279600	$88.72$115.53	+$26.81 30%	colder weather	Text	Not contacted
100-300109· ES	$74.22$100.22	+$26.00 35%	colder weather	Email	Not contacted

Over the line, and not contacted

Each with its reason — nothing is dropped silently

Ada Nwosu100-277451+46%Third estimated read in a row — the bill will change once an actual read posts. Warn on a real number, not a guess.
Patricia Cortez100-263064+63%On budget billing — the payment does not change, so there is nothing to warn about
Tyrone Dunn100-271336+36%Opted out of courtesy messages
Leticia Rhodes100-299775+33%On budget billing — the payment does not change, so there is nothing to warn about
Tyrone Haskins100-263745+31%On budget billing — the payment does not change, so there is nothing to warn about
Ruben Garza100-254535+37%On budget billing — the payment does not change, so there is nothing to warn about
Tyrone Villarreal100-300616+33%Opted out of courtesy messages

Mostly colder weatherUsage beyond weatherMedical certificatePaperless

Marisol Herrera

100-248193 · 1418 Ashburn St, Bryan · Full explanation

Why it moved+$48.34 · mostly colder weather · usage beyond weather

Last February$117.12
Colder weather+$28.59
Usage beyond weather+$22.93
Gas cost−$7.39
Rates, riders, tax+$4.21
This February$165.46

Usage beyond what the weather explains is $22.93. Worth offering a free safety check — it is sometimes a leak, more often a thermostat or a new appliance.

How we reach themCall · text consent on file

Medical certificate on file — a person calls, and can offer an arrangement on the spot.

Email: m.herrera@example.com
Mobile: (979) 555-0148
Text consent: On file

Talking points

The February bill will be about $165.46, $48.34 more than last February. Most of the difference is colder weather — your heating ran more.
Budget billing would level the payments; an arrangement can spread this bill.
Their medical certificate stays in force — this call is a courtesy, not a notice.
Offer a free safety check for the usage the weather does not explain.

Call notes