Collections & disconnect

Evaluated Feb 17, 2026, 11:30 AM · 37 accounts in the dunning pipeline · Railroad Commission of Texas rules

Accounts receivable

Aged by invoice · As of Feb 17, 2026 · click a line for its invoices

Accounts receivable aging by customer type
Customer type	Open invoices	Current	30 days	60 days	90+ days	Total
Residential	3,020	$198,442.17	$41,877.20	$15,112.48	$17,884.02	$273,315.87	›
Small commercial	610	$51,208.90	$11,204.66	$4,702.19	$6,229.40	$73,345.15	›
Large commercial	112	$24,877.35	$6,118.04	$2,410.77	$6,150.00	$39,556.16	›
Public authority & industrial	41	$9,591.46	$2,202.25	$659.16	$1,183.91	$13,636.78	›
Total	3,783	$284,119.88	$61,402.15	$22,884.60	$31,447.33	$399,853.96

The same figures as the dashboard and the AR aging report. Each line opens its open invoices, and they sum back to the line.

Decision log

5Every action with its rule, its input value, and whether a person or the engine made itExpand

Collections decision audit trail
When	Account	Action	Rationale	Source
Feb 17, 2026, 11:30 AM	All residential	Temperature hold applied	NWS College Station 24-hour forecast low 26°F against a 32°F threshold.	System dunning-evaluator
Feb 17, 2026, 11:30 AM	100-304512	Disconnect eligibility withheld	ACH payment of $180.00 posted 2026-02-13 has not cleared the settlement window.	System dunning-evaluator
Feb 13, 2026, 9:41 PM	100-342119	Designee notification flagged outstanding	Third-party designee recorded 2025-08-02 was not served the 2026-01-31 notice.	System dunning-evaluator
Feb 3, 2026, 5:20 PM	100-274930	All collections activity stopped	Chapter 13 petition 26-30118-hdh13 filed 2026-02-02. Automatic stay under 11 USC §362.	Operator Dana Pearce
Jan 8, 2026, 4:41 PM	100-290118	All collections activity stopped	Customer died 2026-01-02, reported by family. Deceased-account hold until the account is changed over to a family member.	Operator Dana Pearce

Reconnect & relight queue

30 past SLA · every reconnect is a scheduled visit — the meter is not simply re-energisedExpand

Accounts awaiting reconnection
Account	Disconnected	Paid	SLA due	Priority	Fee	Relight readiness
Ibarra, Soledad 2811 Kent St, Bryan	Feb 11, 2026, 8:05 PM	Feb 16, 2026, 10:40 PM	Feb 17, 2026, 10:40 PM	Medical Nebuliser on file; certification lodged after disconnect	$65.00 Waived — certification predates the disconnect order	Customer confirmed Pressure test, then relight every pilot. Customer must be on site.
Whitfield, Aaron 515 Bittle Ln, Bryan	Feb 12, 2026, 4:22 PM	Feb 17, 2026, 1:55 PM	Feb 18, 2026, 1:55 PM	Temperature Forecast 26°F overnight; no alternative heat reported	$65.00 After-hours differential $40.00 applies after 5:00 PM	Access not confirmed Pressure test, then relight every pilot. Customer must be on site.
Cornerstone Auto Body 1204 Wallis Rd, Bryan	Feb 9, 2026, 3:10 PM	Feb 16, 2026, 5:02 PM	Feb 18, 2026, 5:02 PM	Standard Commercial, 48-hour SLA	$145.00 Commercial relight — two appliances, pressure test required	Customer confirmed Pressure test, then relight every pilot. Customer must be on site.

Disconnect worklist

122 eligible today · 4 our work outstanding · 1 temperature hold · 5 protected · 14 become eligible when the hold liftsExpand

Accounts in the dunning pipeline with every bypass condition evaluated
	Account	Service address	Balance	Past due	Stage	Last notice	Conditions evaluated	Disconnect eligible	Deposit
Eligible for disconnect today2Every condition evaluated and none in force. These are the only accounts field work may proceed on.
	Lone Star Tire & Lube 200-162210 · Commercial · 1 prior	1712 S Texas Ave, Bryan	$1,306.45	43d	Shutoff scheduled	Formal disconnect notice 02/02/26 · Certified mail	All clear	Yes No bypass condition in force Dispatch disconnect order	—
	Vance Brothers Welding 200-151903 · Commercial	4402 Old Reliance Rd, Bryan	$2,417.80	51d	Shutoff scheduled	Formal disconnect notice 01/30/26 · Certified mail	All clear	Yes No bypass condition in force Dispatch disconnect order	—
Our work outstanding — due before the hold lifts4Each of these also carries the temperature hold, so nothing happens today either way. They are called out separately because the block is the utility’s own unfinished work, and it does not clear on a forecast.
	Pham, Long 100-304512 · Residential	815 Timber St, College Station	$291.40	44d	Shutoff scheduled	Formal disconnect notice 02/01/26 · Certified mail	WeatherPayment	No Payment posted, not yet cleared Re-evaluate after clearing	—
	Ferris, Odell 100-342119 · Residential	1907 Cavitt Ave, Bryan	$356.75	54d	Shutoff scheduled	Formal disconnect notice 01/31/26 · Certified mail	DesigneeWeather	No Third-party designee not yet notified Serve designee copy — blocks disconnect until sent	—
	Estrada, Camila 100-312088 · Residential	4110 Hampton Ct, College Station	$512.30	49d	Shutoff warning	Formal disconnect notice 02/11/26 · Certified mail	NoticeWeather	No Notice service period not elapsed	—
	Boyd, Curtis 100-301884 · Residential	907 Fairview Ave, Bryan	$109.10	12d	Reminder sent	Reminder 02/10/26 · Email	PaymentNo noticeWeather	No Payment posted, not yet cleared Refund the $150.00 deposit — it is overdue, and one late bill does not forfeit it	$150.00
Blocked by the temperature hold alone1Otherwise eligible. These return to the top of the list when the forecast clears.
	Trent, Mikayla 100-318776 · Residential · 2 prior	2207 Manor Dr, Bryan	$487.62	58d	Shutoff scheduled	Formal disconnect notice 01/28/26 · Certified mail	Weather	No Temperature hold in force	—
Protected — leave alone5The protection sits with the customer and outlasts the weather. Collections activity short of disconnect may continue where the rule allows it.
	Herrera, Marisol 100-248193 · Residential	1418 Ashburn St, Bryan	$92.43	12d	Reminder sent	Reminder 02/10/26 · Email	Medicalto 04/30/26No noticeWeather	No Medical certification on file Re-certification due 2026-04-30 — begin outreach 2026-03-30	—
	Okafor, Priscilla 100-331204 · Residential	1120 Dexter Dr, College Station	$402.11	63d	Shutoff warning	Past-due notice 02/03/26 · Mail	SCRAto 11/04/26No noticeWeather	No Servicemember protection	—
	Sandoval, Rita 100-259840 · Residential	706 Post Oak Ln, Bryan	$228.90	39d	Shutoff warning	Past-due notice 02/05/26 · Mail	Seniorto 03/15/26No noticeWeather	No Senior / disabled extended grace	—
	Hollis, Duane 100-287365 · Residential	3318 Pendleton Dr, Bryan	$744.03	71d	Payment plan	Payment arrangement confirmation 01/08/26 · Email	DPANo noticeWeather	No Payment arrangement in good standing	—
	Brazos Linen Service 200-114027 · Commercial	3300 Finfeather Rd, Bryan	$2,253.77 $1,164.96 disputed	43d	Shutoff scheduled	Formal disconnect notice 01/29/26 · Certified mail	DisputePayment	No Formal dispute open Respond to dispute by 2026-02-27	$4,200.00

1–12 of 37 accounts past due

Deceased — held until changed over

1No shutoff and no collections activity until the account is changed over to a family memberExpand

These accounts are held, not worked. No notice, call or field order goes out on them, and they are kept off the worklist for the same reason the stayed accounts are. The hold ends when the account is changed over, which needs all three proofs.

Deceased accounts held from all collections activity
	Account	Balance	Stage	Why nothing goes out	Next action
	Fry, Wendell 100-290118	$430.18	Collections, frozen	Deceased — held until changed over to a family member Died 2026-01-02. Death certificate on file; obituary and will, conservatorship or spouse documentation outstanding.	Chase the family for the outstanding proof — no update since 2026-01-13

Excluded from all collections activity

1Automatic stay — not a bypass condition · next adequate-assurance deadline in 5 daysExpand

A bankruptcy stay is not a reason a disconnect is held today. It bars every collections action — notices, calls, field work — from the petition date, and the ledger splits there. These accounts are kept off the worklist rather than shown on it with a flag, because a flag is something an operator can talk themselves past.

Accounts under an automatic stay
	Account	Case	Petition date	Pre-petition	Post-petition	Adequate assurance	Stopped at
	Delacroix, Jean-Baptiste 100-274930	Chapter 13 26-30118-hdh13	Feb 2, 2026	$882.14	$64.20	Feb 22, 2026 · 5 days left 11 USC §366(b) — request within 20 days or lose the right	Feb 3, 2026, 5:20 PM

Conditions in force today

3Jurisdiction rules evaluated once, then applied to every account · forecast clears Feb 18, 2026Expand

Temperature hold

In force

NWS College Station forecasts 26°F within 24 hours. Threshold is 32°F.

Residential service only · 16 TAC §7.460(d)

Calendar winter moratorium

N/A

Texas has no fixed seasonal window. The forecast rule above governs instead.

All service · —

Deferred payment plan offer

In force

A DPA must be offered before disconnect where arrears accrued during a bill-spike month.

Residential service · 16 TAC §7.45(g)

Notice service period

In force

Ten days must elapse between the formal disconnect notice and field work.

All service · 16 TAC §7.460(b)

The temperature hold covers residential service only. Texas has no calendar winter moratorium — 16 TAC §7.460 turns on a National Weather Service forecast, and it protects homes, not businesses. That single clause is why 2 accounts remain actionable this morning while every residential account on the list is held. Getting that scope wrong in either direction is a wrongful disconnect or an uncollected month.